Frequently Asked Questions

Do I need an estimate first?

Instead of jumping straight to an estimate after a collision, the priority is to identify who’s accountable for the damages. Generally, accurate damage estimation requires some disassembly of the impacted parts. Hence, the estimate process depends on the payer’s requirements. Each insurance company follows a unique claims procedure, and we’ll guide you on the most efficient way to manage your claim. We’ll also assist you throughout the claims process. In many cases, it’s advantageous to leave the car with us for inspection alongside the insurance company to avoid any discrepancies that might delay the repair process.

Who covers the towing bill?

The insurance company liable for your repairs also covers the towing charges to your chosen shop. Even if the insurance company recommends a particular shop and you decide to choose another, they’re still obligated to cover the additional towing costs.

What information should I bring to the shop?

All you need is your insurance company claim number and the contact person’s name, and we will take care of the rest.

How long will the repair take?

The duration varies depending on the damage extent, but we will provide an estimated timeline. Rest assured, our team at Akiki Auto will keep you informed throughout the process.

Can I rent a car?

Absolutely! We can facilitate a rental car for you, including pick-up and drop-off services.

If I have a deductible, how is it paid?

The deductible is collected by Akiki Auto when you come to pick up your car.

What forms of payment do you take?

We accept payments through Visa, MasterCard, American Express, cash, and insurance company checks.

If it is not my fault, do I still have to pay a deductible?

The deductible is an agreement made during your policy purchase. If you’re lodging a claim under your policy, you may have to pay a deductible. However, if the other party is at fault, your insurance company should attempt to recover your deductible from them.

What happens if my vehicle is a total loss?

The insurance company’s Total Loss Specialist conducts a local market valuation based on your vehicle’s year, make, model, condition, and mileage. The Specialist will then communicate the evaluation to you, which should cover vehicle replacement costs along with tax and license fees.

What if I need mechanical work as well?

Absolutely, Akiki Auto can cater to all your mechanical needs.